FAQ

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Shipping Internationally - Outside USA
Shipping is available internationally to all countries outside the USA. However, a couple products ship to USA addresses only. These products include:  ...
Thu, 23 Jul, 2015 at 8:19 PM
Water Softener: What is Optimal Water pH?
Tap water in your home should be a near neutral pH. A pH of 7 is neutral, so anywhere between 6.5 - 8.5 is fine. Numbers lower than 6.5 are more acidic (sof...
Thu, 23 Jul, 2015 at 8:21 PM
White Dots on Marble from Dropped Tools
The white dots on Marble from dropped tools are most likely stun marks. Stun marks can occur when pointed objects impact the marble crushing the crys...
Thu, 23 Jul, 2015 at 8:22 PM
Granite Color in Countertop Specialty Header Photo
The color of granite in the photo at the top of the page at CountertopSpecialty.com and also seen at our Stone Care Center is Gris Conquistador.  Howe...
Mon, 29 Aug, 2016 at 9:36 AM
Preventing Soap Film Buildup in Shower
Phosphates from soap are deposited on the surface of the tile/stone every time the shower is used, so there is nothing that can be done to prevent th...
Thu, 23 Jul, 2015 at 8:24 PM
Removing Dried Sealer Residue - Hazy Sealer Streaks
FYI...  granite, marble and any stone should always be tested by performing the "water test" prior to applying a sealer to determine if sealing is...
Thu, 23 Jul, 2015 at 8:25 PM
Using Marble Polisher - Etch Remover on Cultured Marble
The Stone Care: Granite & Marble Cleaning Spray (1 QT) and Stone Care: Topical Granite & Marble Polish (1 QT) can be used on cultured marbl...
Thu, 23 Jul, 2015 at 8:26 PM
Delivery to Canada
All products available in our Stone Care Center ship to Canada  (and all other countries).....  except the following 4 products: Senguard ...
Thu, 23 Jul, 2015 at 8:29 PM
Products for Polished Black Granite Headstone
Most of our products can be used on a black granite headstone or a granite headstone of any color just like on a granite countertop. So, it just depe...
Thu, 23 Jul, 2015 at 8:30 PM
How to Create New Account and Reset Your Password
Create New Account To create an account (if you haven't already) follow these steps:  Go to the My Account page (click here). ...
Thu, 23 Jul, 2015 at 8:33 PM